Last Updated: 2026.04.02
Overview
Thank you for shopping at A Passing Stranger. We want to ensure you have a transparent and smooth experience with our shipping and return processes.
1. Shipping Policy
Shipping Locations We currently offer shipping of our physical products to the following locations:
- United States (Domestic)
- Canada (International)
Processing Times All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We primarily use USPS and UPS to deliver our products.
International Shipping (Canada) A Passing Stranger is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
2. Returns and Refunds Policy
We understand that sometimes a product may not be what you expected. Please read our conditions for returns carefully.
Return Window You have 14 calendar days to return an item from the date you received it.
Eligibility Criteria To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original, unopened packaging. * Accompanied by the receipt or proof of purchase.
Return Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items If you receive a product that is damaged or defective, please notify us within 5 days of delivery at help@apassingstranger.com.
- Please include your order number and photos of the damage.
- Upon verification, A Passing Stranger will send replacement items at no additional cost to you.
3. How to Initiate a Return
To return an item, please follow these steps:
- Email help@apassingstranger.com with your order number and the reason for the return.
- Once your return is authorized, we will provide you with the shipping address for our Seattle facility.
- Pack the item securely in its original unopened packaging.
- Ship the item using a trackable shipping service.
Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.
Contact Us
If you have any questions on how to return your item to us, contact us at help@apassingstranger.com.